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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
OL-8376-01
Chapter 1 FAQs and Troubleshooting
Admin FAQs and Troubleshooting
Admin Troubleshooting
This section contains the following information for troubleshooting the appliance:
• Symptom After adding users to an external authentication server and configuring the
authentication module on the WLSE, users cannot log in to the WLSE.
• Symptom Users cannot log in after failure of the alternative authentication source.
• Symptom Some users are not listed under User Admin > Manage Users.
• Symptom When using Internet Explorer 6.0 to install a new image on a WLSE from a repository
located on a Windows XP machine, the progress bar does not appear in the Install Software Updates
window. This problem also occurs when you use Internet Explorer 6.0 and a Windows XP system
as a client to install a new image on a WLSE.
• Symptom Cannot back up the WLSE configuration to a Windows 2000 or Windows XP Server.
Active Lost Router Active node is not receiving responses from the
standby node or from the default gateway. This
could signify a network issue.
Active Lost Standby Active node is not receiving responses from the
standby node.
Active Upgrade Active node is waiting for the standby node to
complete a WLSE upgrade.
Active Load Standby Standby node requested a full database backup
and will not be operational until the backup
database is received from the active node and is
restored on the standby node. The standby node is
in Pre Standby state until the backup database has
been fully restored.
Active System Check Failure System check process has discovered a problem
with the active node, but the standby node is not
available.
Active Password Change Redundancy user ID password is being changed
on the active node.
Active Initialization Appliance is attempting to start the database and
processes in order to become the active node.
Pre Standby Appliance is configured to be in standby mode
and is attempting to restore data from the active
node, but is not yet in standby mode.
Standby Redundancy is enabled. This is the standby node
at the current time.
Standby Upgrade Standby node is attempting to upgrade WLSE
software on the appliance.
Standby Password Change Redundancy user ID password is being changed
on the standby node.
Table 1-3 Redundancy States
Redundancy State Description