Filter
Top Products
198 Solving Problems
www.dell.com | support.dell.com
Software Problems
This section provides general guidelines for analyzing software problems.
For detailed troubleshooting information on a particular program, see the
documentation that accompanied the software or consult the support
service for the software.
If your computer is behaving erratically, back up your files immediately. If
your computer has a tape drive installed, see the documentation that came
with the tape backup software for instructions on performing a backup
operation. Otherwise, see your operating system documentation for
information on backing up data files.
green
yellow
green
yellow
Possible video card
failure or bad on-board
video
If you have a video card,
reseat it and restart the
computer to retest. If you
have video integrated, you
must replace the system
board.
yellow
green
green
yellow
Possible floppy or hard
drive failure
Reseat all power and data
cables, and restart the
computer to retest.
green
green
green
yellow
Possible USB failure Reseat all USB devices and
cables, and restart the
computer to retest.
yellow
green
green
green
Other failure Contact Dell for technical
assistance.
green
green
green
green
Normal operating
condition after POST
None.
Back Panel Light Codes