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Getting Help 207
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call, see
“Dell Contact Numbers.”
Product Information
If you need information about additional products available from Dell, or if
you would like to place an order, visit Dell’s website at http://www.dell.com/.
For the telephone number to call to speak to a sales specialist, see “Dell
Contact Numbers.”
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain an authorization number, and write it clearly and
prominently on the outside of the box.
For the telephone number to call, see “Dell Contact Numbers.”
2 Include a copy of the invoice and a letter describing the reason for the
return.
3 Include a copy of the Diagnostics Checklist indicating the tests you
have run and any error messages reported by the Dell Diagnostics.
4 Include any accessories that belong with the item(s) being returned
(such as power cables, software diskettes, and guides) if the return is
for credit.
5 Pack the equipment to be returned in the original (or equivalent)
packing materials.
You are responsible for paying shipping expenses. You are also
responsible for insuring any product returned, and you assume the risk
of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages
are not accepted.
Returns that are missing any of the preceding requirements will be refused
at our receiving dock and returned to you.