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Solving Problems 199
Basic Checks:
• Ensure that the application program is compatible with the operating
system installed in your computer and that your computer meets the
minimum hardware requirements needed to run the software.
• Ensure that you properly installed and configured the application
program. Reinstall the program if necessary.
• Consult the software documentation or contact the software
manufacturer for detailed troubleshooting information on a particular
application program.
• Ensure that you have not made an error while entering data.
• Make sure that problems are not caused by a virus — Use a virus-
scanning application program to check the floppy disks or CDs.
• Verify that the program’s device drivers do not conflict with certain
application programs.
• Confirm that a problem is software-related by running the System
Board Devices tests in the Dell Diagnostics. If all tests run
successfully, the error condition may be related to a software problem.
• Ensure that the use of terminate-and-stay-resident (TSR) programs
has not resulted in a memory conflict.
• Remove or confirm the possibility of a program conflict by rebooting
your computer.
• Make sure that a hardware conflict does not exist between devices.
Operating System Compatibility
Make sure the computer's operating environment is set up to accommodate
the application programs you use. Whenever you change the operating
environment parameters, you may also affect the successful operation of the
application programs. Sometimes, after modifying the operating
environment, you may need to reinstall a program that no longer runs
properly.