Filter
Top Products
Getting Help 209
Name: _____________________________________________________ Date: ______________________________
Address: ___________________________________________________ Phone number: ______________________
Service tag (bar code on the back of the computer): ______________________________________________________
Express Service Code: _____________________________________________________________________________
Return Material Authorization Number (if provided by Dell support technician): _______________________________
Operating system and version: _______________________________________________________________________
Peripherals: ______________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
Expansion cards: __________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
Are you connected to a network? yes no
Network, version, and network card: __________________________________________________________________
Programs and versions: _____________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
See your operating system documentation to determine the contents of the computer’s startup files.
Print each file if possible. Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code: ___________________________________________________________
Description of problem and troubleshooting procedures you performed: ______________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
Diagnostics Checklist