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Introduction Limitations
INDeX Contact Centre Modules Page 11
Installation & Maintenance 38HBK00001SCM - Issue 11 (05/01)
Systems above 15 Agents
Due to the traffic demands of Contact Centre's above 15 agents, the Report Server
and Wallboard Server must reside on a dedicated PC. The product is offered as a
complete solution supplied on 2 PC’s, capable of being installed on the customer’s
existing LAN. Server Applications require Windows NT4 PC’s, however Client
applications are supported on Windows 95/98/2000 in addition to Windows NT4
Workstation.
The INDeX Contact Centre Manager supports the following concurrent supervisor
positions:
CCM SPC5: 5 Supervisor (client) Positions
CCM SPC10: 10 Supervisor (client) Positions
CCM SPC20: 20 Supervisor (client) Positions
The INDeX Contact Centre Manager may be installed either with or without an
INDeX Voice Manager. When installed without an INDeX Voice Manager the
INDeX CCM Server PC is connected directly to one of the INDeX RS232 ports.
Where an INDeX Voice Manager is present, the INDeX CCM Server PC running the
server applications is connected via the LAN to the INDeX CT Server Cassette. The
other applications run on the supervisors Desktop on either an Avaya supplied CCM
Client PC, or an existing Windows 95/98/2000 or Windows NT4 Workstation PC.
The following details where the applications reside:
INDeX CCM Client PC
• INDeX Call Centre View
• INDeX Wallboard Client
• INDeX Report Client
• INDeX Report Designer (Optional)
• INDeX Taskbar
• INDeX Voice Processing applications (if INDeX Voice Manager is present)
INDeX CCM Server PC
• INDeX Report Server
• INDeX Wallboard Server
• INDeX Networked Administration
• INDeX Call Centre View
• INDeX Taskbar