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PC Configuration Server PC – SPC20 (Max 20 Clients)
INDeX Contact Centre Modules Page 26
Installation & Maintenance 38HBK00001SCM - Issue 11 (05/01)
IPX/SPX Frame Type Networking Setup
This is applicable if the Customer Site Network uses IPX Frame Type.
1. From the Windows taskbar, click Start, point to Settings and select Control
Panel.
2. From the Control Panel, open Network, click the Protocols tab.
3. With the NWLink IPX/SPX Compatible Transport selected, click Properties.
This represents three scenarios:
– If a Novell NetWare Server is present on the network, ensure the
CCM Server PC uses the same frame type as NetWare Server.
– If a Server Cassette (Voice) is on the network, ensure the CCM
Server PC uses the same frame type as Server Cassette (the required
settings for INDeX CCM is Ethernet II).
– If no other servers are on the network, ensure that all PCs running
INDeX products are using the same frame type.
4. Click Properties.
5. Click Add and select Ethernet II as the Frame Type as displayed in the
following screen:
6. Click Add.
7. From the NWLink IPX/SPX Properties screen click Apply and then OK.
8. Click Yes to restart the PC.