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Introduction System Specification
INDeX Contact Centre Modules Page 5
Installation & Maintenance 38HBK00001SCM - Issue 11 (05/01)
System Specification
There are three types of INDeX CCM Server hardware platform, the choice is
determined by issues such as number of agents, call traffic levels, number of
supervisors (Clients) and the retention period for historic data. These Server PC
options are:
Option 1 CCM SPC – 5: Supports up to 5 Clients
Option 2 CCM SPC – 10: Supports up to 10 Clients
Option 3 CCM SPC – 20: Supports up to 20 Clients
The Operating System on Server PCs is Windows NT Server 4.0.
The Operating System of the Client PCs can be either Windows NT Workstation 4.0
or Windows 95/98/2000.
Computer Systems
Each Server PC and Client PC must meet the minimum requirements as detailed in
this section.
• Option 1 Server PC (SPC5): (Supporting Max 5 Clients):
– Pentium II 400MHz or higher, with 1 x 10GByte hard disk
– Minimum 128MBytes of RAM
• Option 2 Server PC (SPC10): : (Supporting Max 10 Clients):
– Pentium II 400 MHz or higher, with 1x30 GByte hard disk
– Minimum 256 Mbytes of RAM
– Backup Device (Optional)
• Option 3 Server PC (SPC20): (Supporting Max 20 Clients):
– Pentium II 400 MHz or higher, with 1x60 GByte hard disk
– Minimum 256 Mbytes of RAM
– Backup Device (Optional)
• Client PC:
– Pentium II 133MHz or higher, with >1GByte hard disk
– Minimum 64Mbytes of RAM
• Monitor: 15" (or optional 17") SVGA supporting 800x600
• Keyboard: Win NT/95/98/2000 Compatible
• Floppy Disk Drive A: 3.5
"
1.44 Mb high density
• CD ROM Drive
• Backup Device: On Stream 30GB Digital Drive
• Modem (Optional for Remote Access Use)
Expansion Cards
• Wallboard Comms Card: Advantech PC-LabCard (Model PCI – 1601A)
• Network Card: 3Com EtherLink 10/100Mbps PCI Combo (Model No: 3C905B-
COMBO)