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INDeX Contact Centre Modules Page 64
Installation & Maintenance 38HBK00001SCM - Issue 11 (05/01)
INDeX Report Manager
With the installation of the INDeX Access Manager complete, the following screen
appears to indicate the start of the INDeX Report Manager installation program.
1. From the Welcome screen, click Next to commence the installation. During the
installation the following screen appears:
3. When installing this application for the first time, you MUST click Yes to
configure the INDeX Archiver to 2000MB. (This takes about 20 minutes).
4. When upgrading this application, follow the Release Notes associated with
Upgrading the INDeX Report Manager application. However if you click Yes,
the following appears:
5. Click No, the database device will not be replaced and go to step 10.
Alternatively,
6. Click Yes the following screen appears:
7. Click Yes to overwrite the existing Reports Database.
Alternatively;
8. Click No.
9. Once the INDeX Archiver database configuration is complete the following
screen appears:
10. Click OK.
11. Form the Installation Complete screen, click Finish.
When installing more than one Server Component there is a 2-minute time delay
between each Server application.