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PC Configuration Server PC – SPC20 (Max 20 Clients)
INDeX Contact Centre Modules Page 25
Installation & Maintenance 38HBK00001SCM - Issue 11 (05/01)
TCP/IP Networking Setup
The process of configuring the INDeX CCM Server PC to use TCP/IP consists of the
following stages.
1. Check the TCP/IP settings required, these should be supplied by the customer
Network Manager, for example:
– IP Address.
– Subnet mask.
– Default gateway.
2. Re-configure Server/Client PC to TCP/IP.
3. Allow the Server PC and Client PCs to restart and then check the connection.
Changing a Server/Client PC to TCP/IP
The following process may require you to have the original Windows NT4
Server/Workstation CD available. It will also require the PC to be restarted after
completion. The following procedure applies to both Server PC and the Windows
NT Client PC.
1. Right-click the Network Neighborhood icon and select Properties.
2. Click the Adapters tab to check that the PC's network card is listed.
– If the network card is not shown, refer to the manufacturers supplied
information for correct installation.
3. Click the Protocols tab. Check that TCP/IP Protocol is shown. If not shown
then use the process below to install the protocol.
– Click on Add and select TCP/IP Protocol. After installation, the list of
protocols should include TCP/IP Protocol.
4. Click the Bindings tab, then return to the Protocols tab.
5. Highlight TCP/IP Protocol and click Properties. Add the settings specified by
the customer's Network Manager and then click on OK.
6. Click OK and allow the PC to restart.