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Introduction System Specification
INDeX Contact Centre Modules Page 8
Installation & Maintenance 38HBK00001SCM - Issue 11 (05/01)
LAN Utilisation
The following results should be interpreted for each customer Network. Use this
only as a guideline.
The network of 1 Server and 9 Clients was defined as follows:
10 Base-T Ethernet: max. capacity (i.e. 100%) = 1220Kbytes/sec
= 9.76Mbits/sec
The LAN was made up of three 8-port Hubs up-linked together.
INDeX Call Centre View Individual Start-Up Results
No. of Clients Average Utilisation
(No Activity)
Peak Utilisation
10.5%5%
2 0.7% 12%
3 1.2% 18%
4 1.5% 24%
5 1.7% 30%
6 2.0% 32%
7 2.3% 36%
8 2.7% 40%
9 3.0% 45%
From the results the following was concluded:
– Peak approx.: 4 to 6% greater as each client is logged on.
– Utilisation peaks at approx.: 63% if all statistics are reset with 9 clients logged
on running INDeX Call Centre View and INDeX Wallboard Client.
– Log-off peak: 0.5%.
Call Loading/Utilisation Results
Duration Call Load
Calls/hour
No. of Agents Average
Utilisation
Peak Utilisation
15 min 10200 70 30% 45%
15 min 8500 70 30% 42%
15 min 6200 70 22% 38%
15 min 4500 70 20% 34%