Filter
Top Products
Index Configuring Dial–Up Networking On Client PC (Windows 98)
INDeX Contact Centre Modules Page 122
Installation & Maintenance 38HBK00001SCM - Issue 11 (05/01)
C
Client PC
Install Windows 98.................. 48
Install Windows NT ................ 43
PC Name ................................. 82
Client PC Win98
Change ODBC Settings........... 82
Display Adapter....................... 49
Format Drive ...........................48
INDeX CCM ........................... 59
Install ODBC........................... 53
IPX/SPX.................................. 52
Map Network Drive................. 53
Modifications .......................... 49
Regional Settings..................... 49
TCP/IP..................................... 51
Client PC WinNT
Add Phone Numbers.............. 129
Change ODBC Settings........... 82
Dial–Up Networking............. 129
INDeX CCM ........................... 59
Install Display Adapter......46, 56
Install ODBC..................... 46, 56
Map Network Drive........... 45, 56
Modification...................... 44, 54
Configuration
Client PC Win98 ..................... 48
Client PC WinNT.............. 43, 54
Server PC ................................16
D
Database
Administer............................... 86
Automatic Backup................... 90
Backup......................... 86, 87, 92
Expand..................................... 96
Restore............................... 86, 94
Transfer ................................... 84
Dial–Up Networking
Client PC Win98 ................... 130
Client PC WinNT.................. 127
I
INDeX CCM Applications.......... 57
INDeX Install Wizard ................. 60
INDeX Telephone System........... 98
Agent Licence Pack................. 98
Group Reporting...................... 99
Naming Dns............................. 98
Reporting INDeX Voice Manager
........................................... 100
Requirements........................... 98
Tie Line Statistics..................101
INDeX Voice Manager ............... 57
INDeX Wallboard 10
Ceiling Mount........................ 113
Connection ............................ 114
Installation.............................112
Introduction........................... 112
Maintenance.......................... 117
Specification.............................. 9
System Wiring....................... 116
Wall Mount........................... 112
INDeX Wallboard 22
Ceiling Mount ....................... 104
Connection............................ 109
External Device..................... 107
Installation............................. 103
Introduction........................... 103
Maintenance.......................... 109
RS485 Communication ......... 111
Specification.............................. 9
Wall Mount........................... 104
Install
Display Adapter .......... 46, 49, 56
INDeX Access Manager.......... 68
INDeX Call Centre View........ 71
INDeX CCM Applications...... 57
INDeX Delta Server................ 67
INDeX Networked
Administration..................... 70
INDeX Report Client .............. 73
INDeX Report Manager.......... 69
INDeX Taskbar....................... 70
INDeX Wallboard Client ........ 74
INDeX Wallboard Server........ 67
Microsoft SQL 7.0 .................. 32
Microsoft SQL 7.0 Service Pack
............................................ 35
Network Card.................... 25, 50
ODBC ................... 37, 46, 53, 56
Service Pack 6a................. 44, 54
Tape Drive .............................. 29
Wallboard Comms Card.......... 31
Windows 98 ............................ 48
L
LAN Utilisation........................... 10
Limitations
Above 15 Agents..................... 13
Below 15 Agents..................... 11
M
Microsoft SQL 7.0
Service Pack............................ 35
N
Network Setup (IPX/SPX) .......... 28
Network Setup (TCP/IP)............. 27
O
Overview
Administering Database .......... 86
INDeX CCM Applications...... 57
INDeX Contact Centre.............. 4
PC Configuration .................... 16
Remote Access Service ......... 118
Server PC Name Change..........76
P
PC Configuration.........................16
PC Name Change.........................76
R
RAS
Server PC...............................121
Register
SQL Server 7.0 ........................77
Remote Access Service..............118
S
Server PC
Change ODBC Settings............80
Client Components...................64
Disable RAS ..........................126
Enable RAS............................126
INDeX CCM............................59
Install Display Adapter ............24
Install Network Card................25
Install ODBC ...........................37
Install Tape Drive ....................29
Install Wallboard Comms Card31
Install Windows NT.................17
Microsoft SQL.........................32
NTFS Disk Partition ................21
NTFS DiskPartition .................41
PC Name..................................76
RAS........................................121
RAS User...............................124
Server Components..................60
Setup IPX/SPX ........................28
Setup TCP/IP ...........................27
SPC20 ......................................17
SPC5/10...................................41
Upgrade....................................84
Service Pack 6a
Server PC.................................19
Software Applications
Server PC.................................57
Specification
INDeX CCM Server PC.............7
System........................................6
Wallboard Devices.....................9
Standalone Server PC ..................58
T
Trouble Shooting .........................75
W
Windows NT Modification
Event Log.................................39
Guest Account..........................38
Regional Settings .....................38
Sharing Hard Drive..................40
Index