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PC Configuration Client PC Setup (Windows 2000)
INDeX Contact Centre Modules Page 51
Installation & Maintenance 38HBK00001SCM - Issue 11 (05/01)
Map Network Drive
Sharing INDeX CCM
1. From the Windows desktop, click (using the right mouse button) my Network
Places and select Map Network Drive.
2. Select a Map Drive (e.g. E:).
3. In the Folder section type \\ARCHIVERSQL\C
4. Make sure that the Reconnect at logon is also checked as shown on the
screen shown below.
5. Click on Finish.
This enables you to share the INDeX CCM (e.g. INDeX Call Centre View) files.
Sharing INDeX Taskbar
1. From the Windows desktop, click (using the right mouse button) My Network
Places and select Map Network Drive.
2. Select a Map Drive (e.g. F:).
3. In the Path Type \\ARCHIVERSQL\SDXSHARE, ensuring Reconnect at logon
is also checked.
4. Click on Finish.
Install Display Adapter
Since INDeX CCM applications are designed to use a screen resolution of 800 by
600 pixels, it is necessary to install a third party display adapter driver, which is not
installed by default when installing Windows.
To install Display Adapter see “Install Display Adapter” on page 22.
Install ODBC
ODBC provides a link between the database in the Server PC and the Client PC.
To install ODBC, see "Install ODBC (Open Database Connectivity)" on page 33.
Note
If the Server PC name has been changed you must perform the procedures detailed in
"Changing the ODBC Settings" on page 74.
You are now ready to install INDeX CCM applications.