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WARRANTY CLAIM PROCEDURES
To make a warranty claim, you, the Purchaser, must:
1. Provide Daniel Measurement and Control, Inc. or Rosemount
Analytical, Inc. with proof of the Date of Purchase and proof of the
Date of Shipment of the product in question.
2. Return the product to Daniel Measurement Services (DMS) within 12
months of the date of original shipment of the product, or within 18
months of the date of original shipment of the product to destinations
outside of the United States. The Purchaser must prepay any shipping
charges. In addition, the Purchaser is responsible for insuring any
product shipped for return, and assumes the risk of loss of the product
during shipment.
3. To obtain warranty service or to locate the nearest DMS office, sales
office, or service center, do one of the following:
• Call (713) 827-6380
• Fax a request to (713) 827-6312
• Write to:
Daniel Measurement Services
11100 Brittmore Park Drive
Houston, Texas 77041
•Contact DMS via www.emersonprocess.com/daniel
4. When contacting DMS for product service, the Purchaser is asked to
provide information as indicated on the following page entitled
"Customer Repair Report".
5. For product returns from locations outside the United States, it will be
necessary for you to obtain the import consignment address so that
DMS's customs broker can handle the importation with the U.S.
Customs Service.
6. DMS offers both on call and contract maintenance service designed to
afford single source responsibility for all its products.
7. DMS reserves the right to make changes at any time to any product to
improve its design and to insure the best available product.