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Enforced Client Product Guide Using the Virus and Spyware Protection Service
Disabling on-access scanning
4
4 Check the status of each item:
Cleaned
The rescan action was successful. You can safely restore the item.
Clean failed
The item cannot be cleaned.
Delete failed
The item cannot be cleaned or deleted. If it is in use, close it and attempt the
clean again. If it resides on read-only media, such as CD, no further action is
required. The virus and spyware protection service has prevented the original
item from accessing the computer, but it cannot delete the item. Any items
copied to the computer have been cleaned.
Note: If you are not sure why the item could not be cleaned, it is possible that a
risk still exists.
Quarantined
You have not performed any action on this item since it was placed in the
quarantine folder.
5 Click OK to close the Quarantine Viewer.
Disabling on-access scanning
Temporarily disabling the automatic on-access scanner on client computers can be useful when
working with product support to troubleshoot issues with scanning and cleaning files.
To disable and enable on-access scans:
1 On the client computer, hold down the Ctrl and Shift keys and click in the system tray.
2 Select Disable On-Access Scanner or Enable On-Access Scanner.
Note
Caution
The computer is vulnerable to attack if you disable the on-access scanning feature. Be sure to
enable the feature again as soon as possible.
Only on-access scanning is disabled. Buffer overflow protection continues to function. To
disable buffer overflow protection, you must update the policy (see Set advanced virus
protection options on page 97).