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Enforced Client Product Guide Troubleshooting
Error messages
8
If there is another comment in the Status column, contact product support with that
information.
MyINX Error
The installer has detected other virus protection software on the computer, which you must
uninstall:
1 From the Windows Control Panel, open Add/Remove Programs.
2 In the list of programs, locate any virus protection software (including Enforced Client), then
click
Remove.
3 Begin the installation process again.
If you have uninstalled Enforced Client and still receive this error, some components might be
installed but not visible, because the installation was only partially completed. Remove these
components by downloading and running the MVSUninstall cleanup utility on the computer
where you need to install (see
Download utilities on page 86).
Unable to create Cab Installer Object
One possible cause is that the service MYAGTSVC.EXE is no longer running on the computer.
You must manually restart it:
1 Select Start | Run.
2 Type the path to MYAGTSVC.EXE (you can use Browse to locate the file) and add the option
/start. For example:
C:\winnt\mycio\agent\myagtsvc.exe /start
3 Click OK.
If that does not solve the problem, contact product support.
Note
Unable to connect to the Enforced Client update server
This error can be caused by several different problems:
The computer is not connected to the Internet.
Check the computer’s connection to the Internet. It must be able to connect to the Internet
directly or through a relay server.
The security level of the browser is too high.
Set the browser’s security level to Medium or Medium-high (see Configure your browser on
page 33).
You need to empty the Internet Explorer cache.
versions 5.5 and 6.x
1 Open the Internet Properties dialog box. Either:
Right-click the Internet Explorer icon on the desktop and select Properties.
Note
If you do not see a Status column, set your view options to Details.
This is a Microsoft Internet Explorer error, and might require installing a Microsoft patch.