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Enforced Client Product Guide Troubleshooting
Contacting product support
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Contacting product support
There are three ways to contact product support.
By email
To contact product support via email, refer to your welcome email for your service provider’s
support address.
By phone
To access a list of current phone numbers for product support, visit:
http://www.mcafee.com/us/about/contact/index.html
From the web
1 Log on to the SecurityCenter with your user name and password.
2 Click the Help tab, then select Contact Support to display a form where you can submit a
description of your problem to a product support representative.
Browser protection support
Before using the feedback feature to submit a question to product support, check the online list
of frequently asked questions for the browser protection service. This list contains answers to
the most common questions from users, organized by topic.
To view frequently asked questions:
From the SiteAdvisor menu, select Help.
Additional sources of support are available for the browser protection service.
To request support for SiteAdvisor:
1 From the SiteAdvisor menu, select Send feedback.
2 Select General SonicWALL Product Support.
3 Click a link for Customer Service, Technical Support, Virus Removal Services, or a SonicWALL
partner company.
A corresponding page appears with frequently asked questions and additional links for
assistance.