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Enforced Client Product Guide Troubleshooting
Frequently asked questions (FAQ)
8
Frequently asked questions (FAQ)
This section includes questions asked by administrators and client computer users.
Installing
Adding, renewing, and moving licenses
Configuring and managing policies
Scanning
Reporting
Updating
Firewall protection
Browser protection
Email
General
Installing
How do users without administrator rights install the service with an Internet URL?
To allow users without administrator rights to install protection services, you must first load a
standalone installation agent on their client computers. See
Install the standalone installation
agent on page 34 for more information.
Does it matter which email address or identifier I enter when installing Enforced Client?
No. Any description can be entered in the field, or it can be left blank. However, an email address
provides a link for notifying the principal user about security issues for the computer. The
information entered identifies the client computers in administrative reports.
While installing Enforced Client, the installation process appears to stop responding.
The installation might take a few minutes to complete. However, if the status bar stops moving
and nothing in the installation window has changed in more than five minutes, close the window
and start the installation process again (for example, by clicking the installation URL).
Do access protection or behavior blocking rules in other applications affect installation of
Enforced Client?
Yes. If users are unable to install the client software and you have defined access protection or
behavior blocking rules, such as those that would prevent binaries from executing from the T
EMP
folder, disable them and try installing again.