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Enforced Client Product Guide Troubleshooting
Frequently asked questions (FAQ)
8
If you upgraded or purchased additional services using a new email address, you received a new
company key and URL for a new account instead of adding licenses to your existing account.
(The company key appears after the characters
CK= in the URL.) Because you have two company
keys, reports appear in two places. Make sure all your trial users reinstall with the installation
URL associated with the new key. Contact product support for assistance with merging multiple
accounts.
Can I use a non-Microsoft browser to view reports?
Yes. You can view the SecurityCenter website using Internet Explorer (version 5.5 or later) or
Firefox (version 1.5 or later).
My cloned systems all report as the same computer.
Enforced Client generates a unique system identifier when it is installed. If a drive is imaged
after the software was installed, all the cloned systems have the same system identifier. To avoid
this problem, the software must be installed after the new systems are restarted. You can do this
automatically using the silent installation method.
How long does the server save old report data?
Your data is saved for your full license period, and continues if the license is renewed.
I just installed Enforced Client and don’t have much information on my SecurityCenter
website. Can I view sample reports?
Yes. Sample reports are available at:
http://www.mcafeeasap.com/intl/EN/content/virusscan_asap/samplereports.asp
Sample reports are useful for new administrators who do not have many users or much detection
data and, therefore, cannot view some advanced reporting features.
Note
Updating
When does Enforced Client check for updates?
Client computers check for new updates five minutes after connecting to the network, and at
regular intervals throughout the day. You can specify the interval in the computer’s policy (see
Select your update frequency on page 97).
To run an update manually on a client computer, double-click in the system tray.
If there is an outbreak, how soon will client computers receive an updated detection DAT file?
SonicWALL Avert Labs provides updates as soon as possible after an outbreak. To ensure that
client computers receive them promptly, make sure the policy’s
Enable outbreak response option
is selected (see
Enable optional protection on page 97).
During an update, I get a message that one or more Enforced Client windows are open, but I
don’t see any windows open. What should I do?
This occurs when a task that cannot be stopped, such as a scheduled scan, is running in the
background. Wait for the task to complete, or restart the computer to proceed with the update.
Sample reports are available in all product languages. Select the language from the Global Sites
pull-down list in the upper right corner of the page.