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Enforced Client Product Guide Troubleshooting
Error messages
8
MyASUtil.SecureObjectFactory error message
MyINX Error
Unable to connect to the Enforced Client update server
Unable to create Cab Installer Object
Your current security settings prohibit running ActiveX controls on this page
A file needed to install the software is not available. Please click the installation URL to begin
the installation process again
When a user clicks the installation URL to download the installation file, a cookie is created. The
cookie expires after 24 hours. If the user saves the installation file and then tries to install it after
24 hours have passed, or deletes the cookie, that user must download the file and begin the
installation process again.
Cannot find remote shared directory
This error appears during a failed push installation. The target computers did not meet one or
more of the following requirements:
File and Print Sharing must be enabled.
User-level access control must be configured.
The person initiating the push must have domain administrator rights.
They must not be running Microsoft Windows XP Home Edition, which does not support
Windows NT Domain logins.
Check if the client computer you are pushing to has the appropriate shares enabled, and if you
have appropriate administrator rights to perform a push installation to that computer. To check:
1 On the client computer, select Start | Run.
2 In the Open text box, type \\CPUNAME\ADMIN$ (where CPUNAME is the name of the computer
to which you are pushing); then click
OK.
The \WINDOWS directory of the computer to which you are trying to push should be
displayed. If you do not have sufficient administrator rights to that computer, or if that
computer does not have appropriate user-level access and sharing enabled, a
Network path not
found
error dialog box appears.
3 See your Windows networking documentation for information on fixing your network
administrative settings.
File does not exist
This Microsoft Windows error might appear in the foreground at the same time the threat
detection dialog box displayed by the virus and spyware protection service appears in the
background. This error verifies that the service is protecting your computer from threats. When
you clicked to open an infected file from Windows Explorer, the service’s on-access scanner
immediately detected and deleted the file, so that Windows could not open it.
Installation cannot proceed because you have selected not to accept a vital agent component...
The full text of the error message is Installation cannot proceed because you have selected not to
accept a vital agent component, you don’t have administrative rights to your machine, or other issues
occurred
. This error message can be caused by several different problems: