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Enforced Client Product Guide Using the Virus and Spyware Protection Service
Scanning client computers
4
2 Select one or more detections, then select an action:
Clean
Place an encrypted original copy of each selected item in a quarantine folder, then
attempt to clean it. If it cannot be cleaned, delete the item.
Approve
Add each selected item to the user’s list of approved programs. These programs
will not be detected as spyware during future scans. (Clicking
Approved displays a
list of all currently approved programs on the client computer.)
Close Allow the items to remain on the computer and close the Potentially Unwanted
Program Viewer
. They will be detected again during the next scan.
3 Check the status of each item, then click Close.
Action Required
You have not performed any action on this item since it was detected.
Approved
The item was added to the list of user-approved programs and will no longer
be detected as spyware on this computer.
Cleaned
The item was cleaned successfully and can be used safely. An encrypted,
backup copy of the original item was placed in a quarantine folder.
Quarantined
The item could not be cleaned. The original item was deleted, and an
encrypted copy was placed in a quarantine folder. If the item was a program,
all associated cookies and registry keys were also deleted.
Note: Items are placed into the quarantine folder in a format that is no longer a
threat to the computer. After 30 days, these items are deleted. You can manage
these items using the
Quarantine Viewer (see Manage quarantined files on
page 109).
Delete failed
The item could not be cleaned or deleted. If it is in use, close it and attempt the
clean again. If it resides on read-only media, such as CD, no further action is
required. The virus and spyware protection service has prevented the original
item from accessing the computer, but it cannot delete the item. Any items
copied to the computer have been cleaned.
Note: If you are not sure why the item could not be cleaned, it is possible that
a risk still exists. If you cannot determine why the delete failed, contact
product support.