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Enforced Client Product Guide Using the Email Security Service
Managing quarantined email
7
Managing quarantined email
The email security service quarantines email messages that contain detected spam, phishing, and
virus threats. Several tools are available for managing these messages:
View and manage quarantined user messages
Check the Quarantine Summary
View quarantined mail deliveries
View and manage quarantined user messages
For each primary user email account, you can check the status of quarantined messages, view
details about them, and specify processing tasks.
To manage user messages:
1 On the portal, click the Users tab.
2 Select a user’s email address.
3 Select Quarantine.
From the listing, you can sort, filter, and process messages.
You can click the Help link for more information about managing quarantined messages.
Check the Quarantine Summary
The email security service sends users a Quarantine Summary, which lists the messages that have
been quarantined for them since they last received a summary. These messages have not yet been
delivered or deleted.
The Quarantine Summary enables users to quickly determine the type and number of messages
that were quarantined. It lists:
Sender, subject, and time received.
Total number of quarantined messages.
Messages containing detected viruses.
Messages containing detected spam or phishing scams.
Users can check the Quarantine Summary to detect any false positives that were quarantined by
mistake and restore those messages to their email Inbox. Messages containing viruses are
cleaned before they are restored.
As the administrator, you determine how often users receive the Quarantine Summary. It is sent
to each user’s primary email address, which you register with the email security service. If the
service does not detect and quarantine any email threats, it does not send a
Quarantine Summary.
Quarantined messages are deleted automatically after two weeks.
You also configure whether users can deliver quarantined email to their Inboxes. (If they cannot
deliver email, the
Deliver link does not appear in the Quarantine Summary.) Click the Help link on
the portal for more information.