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Enforced Client Product Guide Troubleshooting
Frequently asked questions (FAQ)
8
Adding, renewing, and moving licenses
I purchased licenses for new computers, but the new computers don’t show up on my reports.
When you purchase additional services or renew services, use the same email address that you
used when purchasing the original services. Also, place your order from the same SecurityCenter
website where you purchased your original services. This ensures that your new services have
the same company key (
CK) as your existing service and show up on the same reports. Contact
product support for assistance with merging multiple accounts.
Can I move a license from one computer to another?
Yes. You can uninstall Enforced Client from one computer and install it on a new computer
without affecting the total number of licenses you are using. The old computer is automatically
subtracted from your total license count on the service’s accounting system, and the new one
added, so that your license number remains constant.
1 Uninstall the software from the old computer (see Uninstalling protection services on
page 145).
2 From the SecurityCenter, click the Computers tab.
3 For Groups, select All, then select the old computer in the listing and click Delete.
4 Install the software on the new computer (see Installing Enforced Client on page 35).
The new computer appears in your reports after it uploads its status information to the
SecurityCenter. This usually takes about 20 minutes.
My computer crashed and I had to reinstall the operating system and start over. Will this affect
my license number?
No. The old computer is automatically subtracted from your total license count on the service’s
accounting system, and the new one added, so that your license number remains constant.
1 From the SecurityCenter, click the Computers tab.
2 For Groups, select All, then select the old computer in the listing and click Delete.
3 Install the software on the reformatted computer (see for Installing Enforced Client on
page 35).
The new computer appears in your reports after it uploads its status information to the
SecurityCenter. This usually takes about 20 minutes.
Configuring and managing policies
How can I prevent popup prompts from appearing when unrecognized programs are detected?
The virus and spyware protection service and the firewall protection service prompt users for a
response to a potentially unwanted program or Internet application detection when set to
Prompt
mode. To prevent popups, select
Protect or Report mode. For highest protection, select Protect to
automatically delete unrecognized programs (virus and spyware protection service) or block
unrecognized Internet applications (firewall protection service). For more information, see
Select a spyware protection mode on page 100 or Select a firewall protection mode on page 115.