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Enforced Client Product Guide Troubleshooting
Error messages
8
Installation Denied
Common causes and solutions:
When you begin the installation, Internet Explorer displays a dialog box asking you to verify
that you want to install Enforced Client. You must click
Yes.
The browser must be able to run ActiveX controls.
Set the browser’s Internet security setting to Medium or Medium-high (see Configure your
browser on page 33).
If the narrow bar at the top of the Installation Denied web page displays a message about
ActiveX controls, click the bar and select
Install ActiveX Control. You return to the original
installation page, where you can enter an email address and proceed successfully.
Users must have administrator rights to install protection services on client computers. If they
do not, you need to install the standalone installation agent (see Install the standalone
installation agent on page 34).
Check to be sure the system drive has enough free space. When installing all the protection
services, a maximum of 50
MB might be required.
The Windows system file REGEDIT.EXE must be present in the Windows directory. If it is
missing, replace it using the original Windows install media or copy it from another
computer that is running the same operating system.
Invalid Entitlement Error
The installation URL in your email message might have been truncated or badly formatted.
Make sure that you are using the entire URL with no spaces, and that the company key at the end
of the URL is complete. (The company key is the value after the characters
CK=.) You might
need to paste the URL into your web browser if you cannot click it from your email message.
This error can also indicate that the trial evaluation period or subscription has expired, or that
you are attempting to install protection services on more computers than you have purchased
licenses for.
MyASUtil.SecureObjectFactory error message
The SecureObjectFactory Class program might have become corrupted. To verify this, check the
status of the SecureObjectFactory Class program file:
1 Launch Internet Explorer.
2 From the Tools menu, select Internet Options.
3 In the Temporary Internet Files section of the dialog box, click Settings to display the Settings
dialog box.
4 Click View Objects to open the Downloaded Program Files folder.
5 Find the entry for SecureObjectFactory Class. Make note of the information in the Status and
Creation Date columns:
If the status and dates are listed as Unknown, delete the SecureObjectFactory Class
program file. Uninstall and reinstall Enforced Client to reload the file.
If the status is listed as Installed, with valid dates, the file is not damaged.