Filter
Top Products
186 Chapter 7 Real-time Monitors
Understanding Contact Center Client features
Contact Center Client has agent, queue, queue chart, and call note monitors. For information on adding and
viewing call notes, see “Adding call notes to a call” on page 369.
You can perform the following tasks on the monitors:
• Call recording
• Open monitors
• Dock monitors
• Add and remove device IDs
• Sort monitor devices
• Rearrange cells
• Set monitor dimensions
• Freeze and unfreeze columns
Outbound Call Extension is on an outgoing call
Outbound Hold Extension has placed an outgoing call on hold
Forwarded to Extension has set all incoming calls to be forwarded to an
alternate answer point
Camp on Extension is on a call and an incoming call is camped on
(waiting to be answered)
Off Hook Extension’s phone is off the hook, so cannot receive calls
Do Not Disturb Extension has activated Do Not Disturb and is not available
to receive calls
Logged off Extension is not currently logged on and is unavailable to
take calls
Table 7-2 Extension states
Icon Term Meaning