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Setting up Intelligent Queue 463
5. Check Emergency State to place the port group in an emergency state, if required.
NOTE: This will already be checked if you have placed the selected port group in Emergency State
under Administration=>System Mode. If you deselect it and click Save, the system mode will return
to Normal State.
6. Click the Assign Ports tab.
7. Select a port or ports from the list of Available Ports.
Click >> to add all available Ports to the Port Group.
Click > to add selected Ports to the Port Group.
Click < to remove selected Ports from the Port Group.
Click >> to remove all Ports from the Port Group.
Click Make All Ports Available to clear the port selections and begin again.
8. After you have finished assigning ports to port groups, click Save.
Configuring a recording port group
To configure a recording port group
1. Select Manage=>Port Groups. The Configure tab opens by default.
2. Enter a new name or select an existing Port Group to populate the Port Group Name field.
3. Select Recording as the Port Behavior.
If you are supporting more than one PBX with Intelligent Queue, select the destination PBX.
4. Select a port group for the PBX.
Only ports from this PBX can be used and they will only be able to record ports from that PBX.
5. Click the Assign Ports tab.
6. Select a port or ports from the list of Available Ports.
Click >> to add all available Ports to the Port Group.
Click > to add selected Ports to the Port Group.
Click < to remove selected Ports from the Port Group.
Click >> to remove all Ports from the Port Group.
Click Make All Ports Available to clear the port selections and begin again.
7. After you have finished assigning ports to port groups, click Save.
Viewing system, port, and callback queue status
In this section, you will learn how to
• View system status
• View port status
• View callback queue status
Viewing system status
The System status window opens after you log on to Intelligent Queue. The System status window displays
the current status (Started or Stopped) of all Intelligent Queue services. The Emergency status section of the
System status window indicates the current system mode: Emergency or Normal.
NOTE: Before logging on (after initial setup), ensure that the services have been started. If you log on before
the services have started, the system status will not be accurate.
To view system status
1. Select Status=>System Status.
2. Click Start to restart a stopped service.
3. Click Stop to stop a running service.
4. After Port Groups under EMERGENCY STATUS, click the number to view the port groups that are in
Emergency mode.
5. To restart the services, click the Restart Systems button. You can also use this button to re-establish
a Contact Center Management connection, if a connection is configured.