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Contact Center Client 219
NOTE:
• In order to use Enterprise / Presence Chat integration, you must enable Contact Center Chat.
• If Contact Center Chat is disabled for a particular site all employees associated to that site will be
unable to communicate with each other using Contact Center Client.
Sending an initial Contact Center Chat message
On an agent, employee, or extension monitor, you can right-click an agent’s cell and click Send instant
message to send an online message to the agent.
To send a chat message
1. Double-click the Contact Center Chat toolbar.
Figure 7-22 Contact Center Chat
2. Double-click a contact.
The Conversation window appears.
3. Type a message.
4. Click Send.
To send a chat message while viewing agents on an agent, employee, or extension monitor
1. Right-click a cell in any open agent monitor and click Send instant message.
The Conversation window appears.
2. Type a message.
3. Click Send.