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Table 22-1 Supported functionality by version
Functional Area
Version
5.4
Version
5.5
Version
5.6
Version
5.7 SP1
Application events
• Connection state changes x x x x
• Configuration loaded x x
Device Information
• Get all devices x x x x
• Get all extension x x x x
• Get all agents x x x x
• Get all queues x x
• Get agents by login x x x x
• Get agents for all employees x x x x
Device events
1
• Device state changed x x x x
Voice events
2
• Call info received x x x x
• Call delivered x x x
• Call received x x x
• Call cleared x x x
• Call transferred x x
• Call established x x
• Call failed x x
• Call diverted x
• Call originated x
• Call retrieved x
Extension events
• Extension state changed x x
Agent events
• Agent state changed x x