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ACD Inspector 289
Calls waiting/Longest waiting settings
The Calls waiting settings and Longest waiting settings boxes specify ranges of values for the Calls waiting
and Longest waiting statistics. For example, selecting a range from 10 to 999 in the Calls waiting box
produces all of the records for calls received during periods when more than 10 callers waited in queue.
The Queue events tab displays the queue event criteria used in the search. (See Figure 10-2.)
Figure 10-2 ACD search criteria - Queue events tab
Option events criteria for searches
The Option events tab displays the telephone system refresh records, error, and information criteria used in
the search. (See Figure 10-3.)
The Option events tab has the following search criteria:
Time ranges
The Time ranges boxes specify the time interval used for the search. The time interval applies to searches on
agent and queue events.