Filter
Top Products
586 Chapter 22 CTI Developer Toolkit
Queue events
• Queue Now statistics x x
• Queue totals statistics x x
• Interactive Visual Queue delta x x
• Interactive Visual Queue
snapshots
xx
Voice control
3
• Make call x x x x
• Clear call x x x x
• Answer call x x x
• Hold call x x x
• Retrieve held call x x x
• Conference call x x x
• Transfer call x x x
• Make consultation call x
• Transfer consultation call x
• Cancel consultation call x
Agent control
• Login
x
4
xx x
• Logout x x x x
• Set Make Busy x x x x
• Remove Make Busy x x x x
• Set Do Not Disturb x x x x
• Remove Do Not Disturb x x x x
• Cancel work timer x x
• Conference call x x x
• Group presence x
Queue control
• Redirect call x x
• Remove call x x
IVR integration
• Add call detail
5
xx x
Functional Area
Version
5.4
Version
5.5
Version
5.6
Version
5.7 SP1