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Creating a DDE screen pop
Avaya IP Agent Installation and User Guide for Citrix June 2007
101
Creating a DDE screen pop
This section provides the procedure for starting a DDE screen pop when Avaya IP Agent
receives an incoming call or when an outgoing call is made.
Steps for creating a DDE screen pop
To create a DDE screen pop:
1. From the menu bar of the Avaya IP Agent window, select Tools > Screen Pops.
Avaya IP Agent displays the Screen Pops window.
2. Select File > New.
Avaya IP Agent displays the Screen Pops wizard.
3. Select the Dynamic Data Exchange (DDE) option button.
4. Select the Next button.
Avaya IP Agent displays the Screen Pops - Trigger window.