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Configuring the Emergency Call Handling Service
Avaya IP Agent Installation and User Guide for Citrix June 2007
39
3. Select the Emergency tab.
4. Place a check mark in the Enable emergency call handling feature check box.
5. Select the location that will be sent through the Avaya communication server for calls
placed to emergency services:
● Your extension number XXXXXXX - Select this option button if you want your
extension number to be sent to emergency personnel. This selection is best used for
those stations within the contact center.
● Telephone number - Select this option button if you want a telephone number other
than your extension sent to emergency services. Specify the telephone number to
send in the provided field. For example, enter a number corresponding to a Digital
Communications Protocol (DCP) telephone in your vicinity that has a fixed, known
location so that emergency personnel know where to respond. If you are unsure of a
number to enter, see your system administrator.
6. Select the OK button.
7. In the Login dialog box, select the Login button.
Any calls to emergency services will show the selected telephone number.