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Appendix C: Troubleshooting
154 Avaya IP Agent Installation and User Guide for Citrix June 2007
Alternative solution possibilities
If the information in this section did not solve your problem, it is possible that areas other than
Avaya IP Agent are at fault. You can investigate the following areas for solutions:
● Firewall configurations
● Network configurations and available bandwidth
● Speed and available resources of the personal computer being used with Avaya IP Agent
● Problems with the Central Office (your telephone service provider)
● Network failures (WAN/LAN)
● Problems occurring in the other party’s telephone system
● Avaya communication server configuration problems
The folders in the Phone Features window
are not in the appropriate language.
This problem occurs when multiple
languages are installed for Avaya IP Agent.
When first opened, the Phone Features
window displays the names of the folders in
the language version of Avaya IP Agent
that is currently running. However, if you
change to a different language version, the
folders in this window retain the language
used when the window was first opened. To
reset the folders to the current language,
select File > Rebuild All from the menu
bar on the Phone Features window. This
action will reset all folders and features.
Any customization you may have made to
feature names will be lost.
How to remove the call timer The call timer can be removed from Call
Information Panels by editing the following
entry in the Registry:
[HKEY_CURRENT_USER\SOFTWARE\Avaya\
Avaya IP Agent\Config\Settings]
"HideCallTimer"=dword:00000001
Fatal errors are occurring when the Call
History window is opened.
This could be a sign that the Avaya IP
Agent database is corrupt. To resolve this
problem, uninstall and reinstall Avaya IP
Agent. Any data stored in the database
previous to this action is lost.
Problem What to do