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Appendix A: Shortcut keys
142 Avaya IP Agent Installation and User Guide for Citrix June 2007
Agent features
Avaya IP Agent features
To... Press...
Log in Ctrl + Ins
Log out Ctrl + Del
Change to After Call Work (ACW) mode Ctrl + W
Change to Auxiliary Work (AUX) mode Ctrl + A
Change Available mode assignment to automatic (Auto-In) Ctrl + I
Change Available mode assignment to manual (Manual-In) Ctrl + M
Request supervisor assistance (Assist) Ctrl + S
Mark an event log entry Ctrl + E
Use this key combination
to place an identifier on a
line in the event log. This
can be used to indicate
when you notice a
problem. This feature is
only available when the
event logging feature is
enabled.
To... Press...
Display the Call menu for an incoming call Alt + C
Display the Call History window Alt + H
Display the Phone Directory window Alt + D
Display the Search Public Directory window Alt + S
Display online help F1