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Making and receiving calls
Avaya IP Agent Installation and User Guide for Citrix June 2007
151
Picking up the handset does not
automatically answer the incoming call
displayed in the Avaya IP Agent window.
● Ensure that the Service Link
Mode: for the station is set to
as-needed.
● Ensure that the Enable support for
auto-answer option is disabled. This
option is found in the Program
Options in Avaya IP Agent. If this
option is enabled, disable it and then
reboot your personal computer.
● The auto-answer feature must be
configured in Avaya IP Agent and for
the station definition on the Avaya
communication server.
The Avaya IP Agent main window does not
display that a call is incoming until the
second or third ring.
The main window is very slow in displaying
the Call Information Panel for an incoming
call.
● The processor of the personal
computer is being used too heavily. To
resolve this problem, close one or more
applications to decrease the load on
the processor.
● A virus scanning program is monitoring
and validating the activity of the
executable files for Avaya IP Agent and
any log files. To resolve this problem,
configure the virus scanning
application to not scan the directory
where Avaya IP Agent was installed.
By default, this location is as follows:
C:\Program Files\Avaya\
Avaya IP Agent
Alternatively, you can configure your
virus scan program to scan instances
only where program files are written to
instead of all file types. This will
decrease the necessity of your virus
program to scan the log files that are
modified in Avaya IP Agent when a call
is received.
● Ensure that there is enough network
bandwidth for Avaya IP Agent to
receive the data channel information in
a timely manner.
Problem What to do