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Holding a call
Avaya IP Agent Installation and User Guide for Citrix June 2007
65
Holding a call
You can put a call on hold by using either the Auto Hold or Manual Hold feature.
When a call is on hold, the text on the button for the associated Call Information Panel (CIP)
changes to Reconnect.
Using Manual Hold
To perform a Manual Hold, select the Hold button on the Phone Button toolbar. Place a call on
hold by pressing the Hold button on the telephone, if it is so equipped.
Using Auto Hold
The Auto Hold feature does not require pressing a Hold button. If you change to a second call
appearance, the first call is automatically placed on hold.
Reconnecting to a call on hold
To reconnect to a call that is currently on hold, select the Reconnect button on the appropriate
CIP. Alternatively, you may re-select the Hold button in the main window.
Hold button
Reconnect
button