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Appendix C: Troubleshooting
150 Avaya IP Agent Installation and User Guide for Citrix June 2007
Making and receiving calls
This section lists problems that are associated with placing outgoing calls and receiving
incoming ACD calls through Avaya IP Agent.
Problem What to do
Agents cannot place calls.
● Ensure that the agent is logged in.
● Check the Windows Dialing Properties
to rule out improper number formatting.
Dialing rules must conform to the
dialing rules of the country in which the
Avaya communication server resides.
● Ensure that calling cards are not being
used.