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Creating a Windows application screen pop
Avaya IP Agent Installation and User Guide for Citrix June 2007
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8. Select the Next button.
Avaya IP Agent displays the Screen Pop - Action window.
9. In the field provided, enter one of the following items:
● A Uniform Resource Locator (URL) address - This refers to a Web page. This could
also include CGI scripts, java scripts, or many other Web-enabled tools.
● A filename - This can be any filename with an extension specified in the Windows
Registry as having an associated application that is used to open it, for example,.HTM,
.DOC, and .TXT. If a filename is specified that does not have a valid application
association in the Registry, Windows will display an error message.
Note:
Note: If you enter a program name in the action field, be certain to enclose the program
name in quotation marks. Failure to include the quotes may cause the screen pop
to fail. For example:
"C:\Program Files\Avaya\Avaya IP Agent\ipagent.exe"
10. Calls contain information that can also be included in this field as parameters of a URL
address string. To include call information parameters with a URL string, select the arrow
to the right of the field to display the Insert Call Data menu.
The information that may be available for retrieval from a call are:
● Caller Name (%n) - Passes the name of the other party on the call, if available
● Caller Number (%m) - Passes the telephone number of the other party on the call, if
available
● Prompted Digits (%p) - Passes the digits the caller selected while being processed
through a vector, if available.
● VDN (%v) - Passes the VDN name through which the call was connected
● UUI (%u) - Passes User-to-User-Information that was collected by the Avaya
communication server from a centralized application.