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Installation folder
Avaya IP Agent Installation and User Guide for Citrix June 2007
159
Enhanced
Conference
A feature that allows you to add up to six telephone numbers to a call. See also
Basic Conference.
Enhanced Transfer A transfer option that sends the present call to another phone number or
extension. See also Basic Transfer and Unsupervised Transfer.
Expert Agent
Selection (EAS)
An optional Avaya communication server feature that builds on the power of the
Call Vectoring and ACD features to send a particular call to an agent who has at
least one of the skills that the caller requires.
FAC See Feature Access Code (FAC).
Feature Access
Code (FAC)
A 1-to-4 digit number with an optional leading * or # that is assigned during
Avaya communication server administration to invoke features. For example,
*81 may invoke Service Observing Listen Only. FACs require an available call
appearance with dial tone before the FAC can be sent to the Avaya
communication server. Assigned FACs may not be available to all users on an
Avaya communication server based on class of restrictions and whether the
feature has been enabled in the Avaya communication server.
Feature button A button that can be assigned to any one of a number of Avaya communication
server features. Feature buttons are assigned to an extension during station
administration on the Avaya communication system.
Firewall Hardware, software, or a combination of the two that provide a boundary
between two or more networks. Firewalls can be implemented on different
devices with differing levels of security and access.
Graphical User
Interface (GUI)
An environment where icons, dialog boxes, windows, buttons, fields, and other
controls are presented through the use of program functions supplied by the
operating system. You can interact with the interface with a pointing device,
such as a mouse, and, usually, the keyboard.
GUI See Graphical User Interface (GUI).
H.323 A specification that defines packet standards for multimedia communications
over IP networks that interact with telephony networks.
Hold A feature that allows an agent to leave a telephone call without disconnecting it.
You can return to the call at any time.
HTML See HyperText Markup Language (HTML).
Hypertext A word or series of words in a software application that can be used to access
information through user interaction.
HyperText Markup
Language (HTML)
A structured language used in the authoring and presentation of information.
See also Hypertext.
iClarity IP Audio An Avaya component that provides station registration and voice/data signalling
with an Avaya communication server.
Installation folder The directory on the personal computer that contains the Avaya IP Agent files.