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Avaya IP Agent Installation and User Guide for Citrix June 2007
149
The agent does not seem to be logged in
because all of the icons are still disabled.
Verify the following configuration items:
● On the Avaya communication server,
verify that the station has the following
work mode features assigned to
buttons. If these buttons are not
assigned to the station, Avaya IP Agent
cannot enable the work modes on
Agent toolbar:
-
Auto-in or Manual-in
-
After Call Work (ACW) (optional)
-
Auxiliary Work (AUX).
● On the Avaya communication server,
verify that the first AUX work mode
button assigned to the station has a
blank reason code or a reason code of
0.
The agent logs in but is immediately logged
out.
If the station or agent is administered as
auto-answer on the Avaya communication
server, you must activate Enable support
for auto-answer in the Program Options
for Avaya IP Agent. After changing this
setting in Avaya IP Agent, you must restart
Avaya IP Agent for the change to take
effect.
Agents are logged off repeatedly from EAS
or the Avaya communication server.
● Ensure that the network is not having
stability problems or failures in service.
● On the Avaya communication server,
ensure that the Auto-In field for the
agent is set to station and not aux.
Also, ensure that the Enable
automatic login option in the Program
Options dialog for Avaya IP Agent is
activated.
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