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162 Avaya IP Agent Installation and User Guide for Citrix June 2007
Switch A private call-handling system providing voice-only or voice and data
communications services, including access to public and private networks, for a
group of terminals within a premises. See also Communication server.
System Tray The area of the Windows task bar where applications can display an icon for
simplified access to special features. Avaya IP Agent displays an icon in the
System Tray.
TAPI Assisted
Dialing
Avaya IP Agent supports telephony-enabled applications, such as Microsoft
Scheduler. This support provides the ability for telephony-enabled Windows
applications to originate a call and have the call reflected in the Avaya IP Agent
application.
Telecommuter An Avaya IP Agent configuration where voice communications are performed
through a telephone and data communications are sent through the network to
a personal computer. In this configuration, calls to an extension can be routed
to any telephone number.
Telephone type Avaya produces many different models of telephone sets with differing
capabilities. Each model supported by Avaya IP Agent is considered a
telephone type. Telephone types are identified by the unique number
associated with each model.
Toll quality A term used to compare audio quality and reliability of voice communications to
that of telephone calls placed over the PSTN.
Toolbar A row of buttons used to activate various functions of Avaya IP Agent through
the main window.
Tooltips Brief descriptions that are displayed when the mouse pointer is over a toolbar
button or control in the application interface.
Transfer See Basic Transfer, Enhanced Transfer, or Unsupervised Transfer.
Unsupervised
Transfer
A call transfer option that lets an agent send the present call to another phone
number or extension. The agent does not talk to the party receiving the
transferred call. See also Basic Transfer and Enhanced Transfer.
User-to-User
Information (UUI)
A unique identifier that is added to an incoming call through an external
application, such as Avaya ASAI.
VDN of Origin
Announcement
(VOA)
A short announcement that is assigned to a Vector Directory Number (VDN)
through Avaya communication server administration. The VOA identifies the
origin or purpose of a call for the call center agent who answers the call.
Vector On a communication server, a list of steps that processes calls according to a
configuration set by the administrator. The steps in a vector can send calls to
splits or skills, play announcements and music, disconnect calls, give calls a
busy signal, prompt callers for information, or route calls to other destinations.
Virtual Private
Network (VPN)
A group of computers or network devices that can communicate privately and
securely over a public IP network through the use of encryption and special
protocols.
VOA See VDN of Origin Announcement (VOA).