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Validating Feature Access Codes
Avaya IP Agent Installation and User Guide for Citrix June 2007
21
Documentation
For installation procedures and configuration information for the C-LAN and IP Media Processor
circuit packs, see Administration for Network Connectivity for your Communication Manager,
MultiVantage, or DEFINITY system.
Validating Feature Access Codes
This section provides the procedure for administering the Feature Access Codes (FACs) on an
Avaya communication server. Feature Access Codes are used by Avaya IP Agent to give
agents the ability to perform the following actions:
● Change the current work mode
● Log in
● Log out
● Adjust the method with which an agent receives the next call (Auto-In, Manual-In)
● Request supervisor assistance
Before you begin
Feature Access Codes cannot be entered unless the fac capability is assigned in the dial plan.
To change settings on the Avaya communication server, you must have a user ID with the
proper administrative permissions.
!
Important:
Important: Screens presented in this section might differ in appearance from those of your
Avaya communication server. All options on the specified forms mentioned in this
procedure are available, but might not be on the page noted.
Steps for validating Feature Access Codes
To validate Feature Access Codes:
1. Log in to the Station Administration Terminal (SAT) on the Avaya communication server.