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DEFINITY ECS
158 Avaya IP Agent Installation and User Guide for Citrix June 2007
DEFINITY ECS DEFINITY Enterprise Communications Server (ECS). The DEFINITY ECS is a
telecommunications system that routes voice and data information between
various endpoints, such as telephones, terminals, and computers. It provides
highly robust networking capabilities and includes an extensive set of standard
features, such as Attendant Consoles, Voice Processing Interface, Call
Coverage, DS1/E1 Connectivity, Hospitality Support, Recorded Announcement,
and Trunk-to-Trunk Transfer. It also allows for the addition of optional features
and upgrades to the system as business needs change.
Delimited text file A file containing fields, records, and values that are separated by commas,
tabs, semicolons, or other characters.
Dial Pad An Avaya IP Agent dialog box that displays the 12 characters available on a
telephone.
Dial Number button A button on the Dial Number toolbar that an agent uses to go off-hook and
initiate a dial tone or to dial the digits previously entered in the Number text box.
Dial Number toolbar A toolbar that provides a number text box, access to the phone directory, call
history, speed dial, and recent calls list. When an agent enters a string (for
example, lan) followed by Enter, a popup menu displays with a list of the
directory entries that start with that string. If the first character of the number is
a letter, the title of the field will be changed from Number to Name.
Dial Plan The configuration of an Avaya communication server that determines how
extensions, external telephone numbers, and server features are contacted or
activated. For example, a dial plan might determine that all internal extensions
can be reached by dialing a five-digit number. Dial plans are configured through
an Avaya communication server.
DNS See Domain Naming System (DNS).
Domain For Windows networking, a domain is a subnetwork comprised of a group of
clients and servers under common control.
For the Internet, a domain is the highest subdivision of a domain name. For
example, .com, .org, and .net are domains.
Domain Naming
System (DNS)
An Internet mechanism where Uniform Resource Locator (URL) addresses are
translated to Internet Protocol (IP) addresses. For example, www.avaya.com
translates to a series of numbers that use the format 123.123.123.123. DNS
servers can exist inside private networks that are separated from the Internet.
Drop An agent uses this feature to disconnect from a call and place another call or to
disconnect the last person added to a conference call.
Dynamic Data
Exchange (DDE)
A form of communication between Windows applications that allows the
exchange of data, information, and commands.
EAS See Expert Agent Selection (EAS).
Emergency Call
Handling (ECH)
An Avaya communication server feature that determines the location of IP
endpoints that place a call to emergency services, such as 911 in the United
States.