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Vantage Access User’s Guide
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CHAPTER 39
Troubleshooting
This chapter offers some suggestions to solve problems you might encounter. The potential
problems are divided into the following categories.
39.1 Vantage Access Startup and Login
V I cannot start Vantage Access.
1 You must reboot your computer after installing Vantage Access.
2 Make sure Vantage Access DB has started.
3 If the “Error: Remote DB is not alive!” message displays, this means that
you have specified the wrong Vantage Access DB server IP address. Uninstall and install
Vantage Access BED with the correct IP address.
4 Make sure you can connect to Vantage Access DB.
5 You may have specified the wrong Vantage Access DB server IP address during the
Vantage Access BED installation. In this case, uninstall and install Vantage Access BED
and enter the correct IP address during the installation process.
V I cannot display the Vantage Access login screen.
1 This may happen if you have installed the Apache server with your Linux distribution.
You must uninstall the existing Apache HTTP download server from your Linux
computer.
2 If you installed Vantage Access BED and Vantage Access HTTPD on the same
computer, uninstall and install Vantage Access HTTPD is using a different port number
other than 80.
V I cannot log into Vantage Access.
1 Make sure the Vantage Access server is turned on.