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Chapter 39 Troubleshooting
Vantage Access User’s Guide
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2 Make sure you have started Vantage Access on the server.
3 Make sure you enter the correct IP address of the Vantage Access server.
4 The default user name is “root” and the default password is “root”. They are case-
sensitive.
5 If you enter the wrong password three times for a user name, you have to wait for 10
minutes before Vantage Access allows you to log in again with the same user name.
39.2 Web Configurator Display
V My web browser does not display the screen properly.
1 Display the screens using only the supported web browser (Internet Explorer version
6.0). Refer to Section 3.1 on page 75.
2 Make sure you have Macromedia Flash plug-in installed properly.
3 It is recommended you use a monitor with a screen resolution set to 1024 by 768 pixels.
39.3 Device Registration
V I cannot see my device in Vantage Access.
1 Make sure you have first imported an XML file containing basic device information to
Vantage Access. See Section 4.2 on page 94.
2 Make sure you have properly set and activated TR-069/TR-104 management on the
device. See Section 4.2.4 on page 96.
3 The initial device discovery process may take up to three minutes depending on your
network condition.