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Analog Communications Interface (ACI)
Aspire Software Manual Features ◆ 93
Related Features
Automatic Call Distribution (ACD)
ACD agents which are logged on can be recorded.
Background Music
ACI software ports cannot be Background Music music sources.
Door Box
If a 2PGDAD circuit is used for ACI, it can not be used for a Door Box.
Hotline
Music on Hold ACI software ports can be Music on Hold music sources.
One-Touch Calling
An extension can have One-Touch Keys for ACI software ports. The gives the extension user:
- One touch access to external music
- One touch External Paging
- One touch loud ringer control
Paging, External
ACI software ports can provide External Paging with control, independent of the External
Paging circuits on the NTCPU PCB. If a 2PGDAD circuit is used for ACI, it can not be used
for External Page.
Operation
To call an ACI software port:
1. Press idle CALL key.
2. Dial ACI software port extension number.
OR
Dial ACI Department Group extension number.
OR
Press One-Touch Key for ACI extension or Department Group.
After you call an ACI software port:
● If the port is set for input (Program 33-01-01=1) and a music source is connected, you hear
music.
OR
● If the port is set for output (Program 33-01-01=2) and External Paging is connected, you can
page into the external zone.
OR
● If the port is set for output (Program 33-01-01=2) and a loud ringer is connected, you activate
the loud ringer.
To manually record a call an ACI software port:
1. While on a call, press the ACI Conversation Record Key (PGM 15-07 or SC 851: 69 + 0).
The key’s LED will be lit when recording.
2. To stop recording, press the ACI Conversation Record Key once again.
The key’s LED will be off when recording has stopped.