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Aspire Software Manual Features ◆ 611
Centralized Voice Mail Can Use Aspire Mail and IntraMail
With software 4.94 or higher, the Aspire Mail and IntraMail cards can be used with Centralized
Voice Mail. Previously, only external voice mails could be used with this feature.
For Centralized Voice Mail, the voice mail software must be version 11.08.05 or higher and all sys-
tems connected to the network must be updated to system software 4.94 or higher.
When the Aspire Mail is used for Centralized Voice Mail (CVM), the phones on the networked sys-
tem can also have their displays updated using the NSL protocol. This allows the users to press the
Soft Keys associated with the display to proceed through the voice mail menus. IntraMail does not
support this operation and will function like an external voice mail on the networked system.
In order to send NSL protocol over the network, Program 45-01-10 : Voice Mail Integration
Options - NSL Protocol Support must be enabled in order for the display to use the NSL protocol.
Currently, Program 45-01-01 : Voice Mail Integration Options - Voice Mail Department Group
Number and Program 45-01-08 : Voice Mail Integration Options - Networked Voice Mail
Department Group Number must both be programmed with the same group number. Otherwise,
the audio path may not connected properly.
Notes:
● When using the Aspire Mail for Centralized Voice Mail with an IP network, DTMF signaling
is required. Set Program 84-06-10 : VOIPU Setup : DTMF Behavior to "1" (In-Band). An
entry of "2" (Out-of-Band) can also be used when the signaling is supported by the VoIP pro-
tocol. Set Program 84-12-31 : H.323 Phone CODEC Information Basic Setup - DTMF
Relay Mode to "1" (RFC2833).
● When the Aspire Mail is used for Centralized Voice Mail, the transfer protocol should be
changed due to processing speed differences between the system and the Aspire Mail. In the
Aspire Mail programming for the Internal Transfer screen (Main Menu - Customize Data-
base - System Options), the Transfer String should be changed from the default entry of "F"
to "FS".
● Unscreened transfers from the voice mail over the network with Centralized Voice Mail do not
recall to the voice mail if not answered. This applies to internal or external voice mails.
Refer to the Aspire Networking Manual (P/N 0893207) for details on programming the Networking
feature.
Refer to the Aspire IntraMail System Guide-P/N 0893240 or the Aspire Mail System Guide-P/N
17710SWG05 for complete details on programming the voice mail.