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Department Step Calling
Aspire Software Manual Features ◆ 273
Department Step Calling
Description
After calling a busy Department Calling Group member, an extension user can have Department
Step Calling quickly call another member in the group. The caller does not have to hang up and
place another Intercom call if the first extension called is unavailable. Department Step Calling also
allows an extension user to cycle through the members of a Department Group.
Conditions
None
Default Setting
Enabled.
Programming
➻
11-12-07 : Service Code Setup (for Service Access) - Step Call
If required, customize the Step Call service code to be used by an extension user (default:
808).
➻ 11-16-01 : Single Digit Service Code Setup
If required, use this option to change the Department Step Calling Single Digit Service Code.
➻ 15-07-01 : Programmable Function Keys
Assign a function key Department Step Calling (code 36).
➻ 20-06-01 : Class of Service for Extensions
Assign a Class Of Service (1-15) to an extension.
➻ 20-08-12 : Class of Service Options (Outgoing Call Service) - Department Step Calling
In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to use
Department Step Calling.
Related Features
Department Calling
An extension user can call an idle extension within a preprogrammed Department Group by
dialing the group’s pilot number. Department Calling also provides overflow routing for
extensions within the group - which simulates Step Calling.
Programmable Function Keys
Function keys simplify Department Step Calling operation.
Aspire S Aspire M/L/XL
• Available. • Available.