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Multiple Directory Numbers / Call Coverage
Aspire Software Manual Features ◆ 419
Multiple Directory Numbers / Call Coverage
Description
Multiple Directory Numbers let a keyset have more than one extension number. Calls can route to
the keyset’s installed number or to the keyset’s “virtual extension” Multiple Directory Number key.
This helps users identify incoming calls. For example, an extension installed at 304 (Sales) could
have a virtual extension for 460 (Service). Calls to 304 ring the extension normally. Calls to 460
ring the Multiple Directory Number key. This lets the user at extension 304 differentiate Sales calls
from Service calls.
Call Coverage
A keyset can have Multiple Directory Number keys set up as Call Coverage keys for co-worker’s
extensions. The Call Coverage key lights when the co-worker’s extension is busy and flashes slowly
when the co-worker has an incoming call. The Call Coverage key can ring immediately when a call
comes into the covered extension, ring after a delay or not ring at all. In addition, the keyset user
can press the Call Coverage key to intercept their co-worker’s incoming call. The user can also go
off hook and press the Call Coverage key to call the covered extension.
If the covered extension is busy and they receive a second call, the covering extension’s Call Cover-
age key will flash. The user just presses the flashing key to pick up the call.
The Call Coverage keys follow the extension’s Do Not Disturb and Off-Hook Signaling program-
ming. These keys do not, however, indicate the lamping for extensions in DND. If this is required, a
Hotline key can be used instead.
Place and Receive Calls on Call Coverage/Multiple Directory Number Keys
Multiple Directory Number keys/Call Coverage keys can be used three separate ways, depending
on how the key is defined in Program 15-02-21.
● a DSS key to the extension and for receiving incoming calls
● answering incoming calls with the ability to place outgoing ICM or CO calls
OR
● just for receiving incoming calls
A keyset can have Multiple Directory Number/Call Coverage keys for many different extensions
and virtual extensions. In addition, co-workers can share the same Multiple Directory Numbers.
For example, everyone in the Service Department could have a key for the Sales Department’s vir-
tual extension.
Auto Off-Hook Answer and Ringing Line Preference for Call Coverage Keys
An extension’s Call Coverage Keys can be programmed to allow the user to simply pick up the
handset to answer a ringing call. So as not to interfere with ringing trunk or Intercom calls, the sys-
tem automatically assigns Call Coverage Key ringing with the lowest answering priority. If multi-
ple Call Coverage Keys are ringing, answering priority is set first by the assigned ring pattern and
then by the key position.
Aspire S Aspire M/L/XL
• Available - Virtual ports 1-24.
• Virtual extensions can use Fixed Call Forward Off-
Premise with CO trunks with software 2.63+.
• Available - Virtual ports 1-256.
• Virtual extensions can use Fixed Call Forward Off-
Premise with CO trunks with software 2.63+.