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Multiple Directory Numbers / Call Coverage
420 ◆ Features Aspire Software Manual
Virtual Extension vs. Ring Groups
As the system does not allow voice mail calls to ring Ring Groups, a virtual extension can be cre-
ated which will allow you to direct more than one call to the extension. The system will allow up to
10 calls to be queued. When you program a Call Coverage Key for that extension to ring, the next
call can then be answered.
This could allow a voice mail caller to dial the virtual extension and have all the extensions with the
same virtual extension key ring. The system can be programmed as follows:
● Program 11-04, 15-01-01: Assign a virtual extension number and name (example: virtual
port 1, extension 5400, Sales, virtual port 2, extension 5401, Customer Service, etc.).
● Program 11-07: Assign a Department Group Pilot number for the virtual extension (exam-
ple: Department Group Number 2 = 5555).
● Program 15-07: Assign a Call Coverage key (*03) to an extension for the virtual extension
number assigned.
● Program 16-02: Department Group Assignment for Virtual Extensions (example: virtual
extension 5400 - group 2, virtual extension 5401 - group 2).
The end user can then simply transfer the call to the virtual extension number (example: 5555). The
call is in placed in queue and will be answered in turn as soon as the extension is available.
Call Forward Off-Premise From CO Trunk/Voice Mail Transfer Possible
The system allows virtual extensions to use Fixed Call Forward Off-Premise with normal central
office trunks. With some older software, this was only possible using DIL or DID trunks. This
enhancement allows a call transferred by the voice mail to a virtual extension to be forwarded
off-premise.
Conditions
(A.) More than one extension can share the same Multiple Directory Number.
(B.) An extension can have more than one Multiple Directory Number (limited only by the number
of available function keys).
(C.) The system follows either the Multiple Directory Number’s Class of Service or the keyset’s
Class of Service, depending on the program number.
Programs Which Follow The Multiple Directory Number COS
• 20-07-04 : Storing Abbreviated Dial • 20-10-03 : Group Call Pickup for
Specific Group
• 20-08-01 : Intercom Calls • 20-10-04 : Group Call Pickup
• 20-08-02 : Trunk Calls • 20-11-06 : Unscreened Transfer
• 20-08-03 : Common Abbreviated
Dial
• 20-11-11 : Automatic On-Hook
Transfer
• 20-08-04 : Group Abbreviated Dial • 20-13-01 : Long Conversation Alarm
• 20-08-12 : Department Group Step
Calling
• 20-13-04 : Call Forwarding / DND
Override
• 20-10-01 : Group Call Pickup
(within group)
• 20-13-13 : Continued Dialing
• 20-10-02 : Call Pickup
(another group)